• Statewide Market Share Gain—MIG took over the 4th place in statewide market share for the first 6 months of 2012. AND we are only $25M behind SunTrust to move up another position. I feel confident that we can pull it off in the next 6 months.
• Great Customer Survey Responses for June—we had our highest response rate yet with 24% of closed loans responding. My personal belief is that customers respond to “satisfaction surveys” when the experience is really great or really poor. The fact is proven in our rising response rate. I would put these results up against any competitor in the state.
• Survey responses
o 98.4% rated the LO good or excellent
o 100% rated the processor good or excellent
o 96.1% stated documents were ready on time
o 96.9% stated clear where to make first payment
o 97.6% expected or better than expected overall experience
o 97.6% good or excellent total experience
o 97.6% would recommend MIG to others
~~~From Steve Smith
You can reach me at 615-777-4663 or via email at george.margrave@migonline.com if you would like to find out what we can do for you or to chat about these numbers.
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